Refund policy

Return Policy: Returns are accepted within 7 days of receiving your item. Items must be unworn, in excellent original condition, and returned with their original packaging and certificate where applicable, accompanied by a receipt (or verified in our system). Please contact jewelryminas@gmail.com  before sending any return — unauthorized returns will not be accepted. Approved refunds are issued to the original payment method within 10 business days.

Exchanges: Exchanges are available within 6 months for an item of equal value. Value is calculated according to the market value of the piece at the time of exchange.

Damaged, defective, or incorrect items: Please report these immediately and we will resolve them directly, outside the standard return window.

Non-returnable items: Custom and made-to-order pieces, engraved items, and pieces that have been resized cannot be returned.

Processing Time: Once your return is received and inspected, you will be notified of approval. If a refund is delayed beyond 15 business days after approval, please contact jewelryminas@gmail.com.